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Onboarding Manager

Full Time
United States
Customer Service
Listed on Tue:
February 21, 2024

Followers.com, an industry leader in AI-powered Instagram growth services, is looking for a proactive and customer-focused Onboarding Manager. We strive to make social media growth accessible and beneficial for everyone, and we need your help to make the transition from lead to paying customer as smooth and enjoyable as possible.

About Us:

At followers.com, we believe in the power of social media. Our innovative AI-driven services are designed to help our clients boost their Instagram growth, engagement rates, and online visibility. We deliver tailored strategies that empower our clients to meet their unique goals and establish a strong digital presence.

The Role:

As an Onboarding Manager, you will play a crucial role in welcoming new customers to our platform and ensuring they have a positive onboarding experience. You will work closely with the sales and innovation teams, providing insights that can enhance the onboarding process.

Key responsibilities include:

  • Guiding new customers through the onboarding process, ensuring they understand and can effectively use our platform.
  • Collaborating with the sales team to convert leads into satisfied, paying customers.
  • Gathering and analyzing customer feedback to drive continuous improvement in the onboarding process.
  • Working with the innovation team to implement new ideas that enhance the customer onboarding experience.
  • Providing education and support to leads and new customers, helping them maximize the benefits of our platform.


The ideal candidate should have:

  • A Bachelor's degree in Business, Marketing, or a related field.
  • Proven experience in a customer-facing role, preferably in onboarding or customer success.
  • Exceptional communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • A customer-centric approach and the ability to empathize with and prioritize customer needs.
  • Familiarity with Instagram and other social media platforms.

Why Join Us?

At followers.com, we offer a stimulating work environment where your contributions will be valued and rewarded. We provide competitive remuneration, opportunities for professional growth, and the chance to work with cutting-edge AI technology in the exciting field of social media growth.

If you are a dedicated professional who enjoys helping customers succeed, we'd love to hear from you. Join us as we redefine Instagram growth.

Please apply with your resume and a cover letter detailing your experience and why you would be a great fit for this role.

Followers.com is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply Now

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